Privacy Policy
The Door Doctor respects your privacy and is committed to protecting your personal information.
Information We Collect
We may collect personal information such as your name, phone number, email address, and service address when you contact us, request service, or interact with our business.
How We Use Your Information
We use the information we collect to:
- Provide and manage our services
- Send appointment reminders, dispatch notifications, billing updates, and job completion surveys
- Send promotional or seasonal messages if you have opted in to receive them
SMS Communications & Consent
The Door Doctor collects opt-in consent for SMS communications verbally from customers. Customers may opt in to receive messages either in person at our physical location or over a phone call.
When a customer is registered for the first time, they are asked to provide their phone number. At that time, staff will ask if the customer would like to opt in to receive SMS-based billing notifications, appointment reminders, dispatch notifications, job completion surveys, and occasional promotional messages.
Customers are informed that:
- Message and data rates may apply
- Message frequency may vary
- They can reply HELP for assistance
- They can reply STOP at any time to opt out and no further messages will be sent
Data Sharing
We do not sell, rent, or share your personal information, including phone numbers, with third parties for marketing or promotional purposes.
Data Security
We take reasonable measures to protect your personal information and prevent unauthorized access, disclosure, or misuse.
Your Choices
You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP or contact us directly using the information below.
Contact Information
If you have any questions about this Privacy Policy or your personal information, please contact us at:
